Sunday, February 13, 2011

I lost my entertainment and connection to the world last night

Last night my AC adapter for my laptop stopped working. This is the laptop that I used to watch TV and Netflix while I am connecting to my dialysis machine. In short it's what makes my treatments much more bearable and not as boring. I use it before I got to sleep to watch some shows or post here, and I use it when I'm holding my needles holes, watching things that I don't have to pay full attention to while I wait for my holes to clot. I had to finish off the night watching stuff on my iphone last night, a much smaller screen.

I had just replaced this adapter this past October, I bought it at Future Shop and it came with a 1 year warranty through Apple. Well last night it stopped, it seems as if it was probably a short it the cable because sometimes I could move it around and it worked, but not long enough to keep the battery charged. Well it was well past Future Shop's 30 day return policy but it could take weeks to get it exchanged through Apple. I still had the packaging but I didn't have the receipt. I was not looking forward to going a couple of weeks without my laptop, I really didn't know how I would manage.

I decided that I was going to try and get an exchange from Future Shop, it was past the 30 days and I didn't have a receipt, I went in with the expectation of having to buy one. I went to the customer service desk and just told the truth, I said I bought this back in October, and I've lost the receipt but I was really desperate to get an exchange because I really needed my laptop. The friendly ladies at the desk discussed it, and checked with a technician and they decided it was ok, they would exchange it. I was so happy, I thanked them immensely, probably creeped them out I thanked them so much, but I felt it was just really good service, so I'm posting about it here, just because it does have a huge affect on my dialysis.


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